Frequently Asked Questions – FAQ
What is involved in a setup?
Setup involves the following two steps:
1) Technicians come to your house to do a “site survey”. During the site survey the technicians will determine if you can get service and what type of equipment will be required. They will also discuss mounting options and cable runs. This allows us to plan out the setup in advance so that we can ensure we have the proper equipment and that the set up will be performed to your satisfaction.
2) The Roadrunner Wireless installation crew will come on site to install the antenna and run the cables. In a normal setup an antenna is installed on the outside of your house. From that antenna we bring a cable into the house and connect it to a power supply. From the power supply an Ethernet cable can plug directly into your computer or into a wireless router.
How long does a typical site survey and setup take?
How do I reboot my antenna?
Does wireless internet mean I will have a wireless network in my house?
Does Roadrunner Wireless have any usage caps or other restrictions on how much bandwidth I use every month?
What if I have trouble with my service?
If you experience any issues with your service please call us as soon as possible so that we may correct the problem. We can’t fix problems we don’t know exist! We will fix, for free, any issue related to getting our signal to your house.
Our office is open Monday – Friday 9AM-5:00PM (505)-891-0448
Where does Roadrunner Wireless's responsibility to provide technical support end?
I think I have a virus, what should I do?
I have a question that was not answered here. What should I do?
Just give us a call (505) 891-0448 or email firstname.lastname@example.org we’ll be more than happy to answer any questions you may have. We’re open Monday through Friday, 9:00 AM – 5:00 PM MST.